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Refund policy

Return & Refund Policy

Effective 28 October 2026. Orders placed before this date keep the conditions that applied when they were placed.

In short — please read before ordering

  • Outside the EU, EEA and UK: we do not accept returns, exchanges or refunds for change of mind, fit, size or style preference. Please check the size chart on each product page before ordering — we're happy to help you choose at contact@cyber-techwear.com.
  • Everywhere: if your item arrives faulty, damaged, or is not the item or size you ordered, we replace it or refund you, at no cost to you (photos required).
  • EU, EEA and UK: you also have a legal 14-day right of withdrawal (section 3).

1. Faulty, damaged or wrong item — all countries

Email contact@cyber-techwear.com as soon as possible after delivery with your order number and clear photos of the item and the issue (for a wrong size, include a photo of the size label). Once confirmed, we send a free replacement or a full refund. You never pay return shipping in these cases, and we often don't need the item back. For customers in the EU, EEA and UK, this is in addition to your statutory rights for goods that are not as described.

2. Customers outside the EU, EEA and UK — change of mind

All sales are final for change of mind. We do not accept returns, exchanges or refunds because an item doesn't fit, because you would prefer another size or colour, or because you no longer want it. This does not affect section 1 (faulty, damaged or wrong item) or section 5 (lost parcels).

3. EU, EEA and UK — 14-day right of withdrawal

If your order is delivered to an address in the European Union, the European Economic Area or the United Kingdom, you can withdraw from your purchase within 14 days of the day you (or someone you designate) receive the goods, without giving any reason — sizing included.

  • How: email contact@cyber-techwear.com with your order number before the 14 days end (you may use the model withdrawal form in our Terms of Sale, but you don't have to). Then send the items back within 14 days of telling us, to the address we give you.
  • Condition: items must be unused, in their original condition, with tags attached. You are responsible for any loss in value caused by handling beyond what is needed to check the item.
  • Return costs: the direct cost of returning the items is paid by you.
  • Refund: within 14 days of receiving your withdrawal, including the original standard delivery cost, to your original payment method. We may wait until we have received the items back, or proof that you have sent them, before refunding.
  • Exceptions: personalised or made-to-order items; sealed items that are not suitable for return for health or hygiene reasons once unsealed; gift cards.

4. Exchanges

We don't offer direct exchanges. If you received the wrong size, section 1 applies. EU, EEA and UK customers who want another size can withdraw (section 3) and place a new order.

5. Lost parcels

If your parcel is lost in transit, contact us: we reship your order or refund you, at no extra cost.

6. Refunds

Approved refunds go back to your original payment method. Your bank may take a few business days to show them.

7. Cancellation before shipping

Ask us as soon as possible at contact@cyber-techwear.com. Once an order has shipped, it can no longer be cancelled; EU, EEA and UK customers keep their right of withdrawal (section 3).

Questions? contact@cyber-techwear.com

@cyber_techwear