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Shipping policy

 

Cyber Techwear - Shipping Policy

Last Updated: JULY 3, 2026

Thank you for choosing CyberTechwear. This Shipping Policy outlines the terms and conditions that govern how we process and ship your orders. We are committed to ensuring your order reaches you as efficiently and reliably as possible. Please read this policy carefully before placing your order. By purchasing products from Cyber Techwear, you acknowledge and agree to the terms and conditions set out within this policy, which is designed to comply with applicable laws in Estonia and other relevant jurisdictions.

1. Shipment Processing Times

All orders are processed within 2 to 5 business days. Please note that orders are not shipped or delivered on weekends or holidays. We strive to dispatch your order as quickly as possible, but please be aware that processing times may vary based on product availability and order volume.

During periods of high order volume, processing may take slightly longer. In the event of a significant delay in shipment, we will contact you via email or telephone.

2. Made-to-Order Items

Some of our products, including certain jewelry pieces, jackets, and masks, are made to order. Creation of these items may take up to 15 business days or more before they are dispatched. This information will be clearly displayed in the product descriptions for such items. We appreciate your patience and understanding as we create these unique pieces specifically for you.

3. Shipping Costs 

We offer Free Shipping 

Delivery Estimates

Please note that these estimates are based on typical transit times and may be affected by factors beyond our control such as local holidays, customs processes, or logistical issues.

  • United States: 10 to 21 business days
  • Canada: 12 to 21 business days
  • Europe: 7 to 18 business days
  • United Kingdom: 7 -15 business days
  • Australia / New Zealand: 10–25 business days
  • Asia: 12 to 24 business days
  • South America: 15–40 business days
  • Rest of the world: 15–45 business days

4. Shipment Confirmation & Order Tracking

Upon dispatch of your order, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will become active within 24 hours of the email being sent.

5. Customs, Duties, and Taxes

European Union: VAT is included in the price you pay at checkout and is declared and paid by us (Onoiko OÜ, VAT EE102624465) under the EU Import One-Stop Shop (IOSS) and One-Stop Shop (OSS) schemes. You should not have to pay any additional VAT or import charges when your parcel is delivered. If a carrier ever asks you for an unexpected charge, please do not pay it — contact us first at contact@cyber-techwear.com with a photo of the notice and we will resolve it or reimburse you.

Outside the European Union: orders may be subject to customs duties, import taxes or other fees charged by the authorities of the destination country. These charges are set by your local customs authority, are outside our control, and are the responsibility of the customer. We recommend checking with your local customs office before ordering so that you are aware of any costs that may apply.

6. Lost or Damaged Packages

If your order is lost in transit or arrives damaged, defective, or incorrect, please contact us at contact@cyber-techwear.com right away and we will make it right. A package lost during transit will be reshipped at no additional cost, and items that arrive damaged, defective, or incorrect will be replaced or refunded. Please keep all packaging materials and take clear photos of any damage, as they help us resolve your claim as quickly as possible.

7. Contact

For questions and enquiry contact us at contact@cyber-techwear.com

 

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