CyberTechwear - Terms of Service

Last Updated: February 21, 2025

Welcome to CyberTechwear! These are the terms and conditions (the “Terms”) that govern your use of our website, our services, and your purchases from us. Please read them carefully. By accessing or using our services or purchasing products from us, you agree to these Terms. CyberTechwear is based in Estonia, and these terms are governed by Estonian law.

1. About Us and How to Contact Us

CyberTechwear is a company registered in Estonia. You can reach us through our contact form at contact@cyber-techwear.com or by mail at: Herne 7-3, 10135 Tallinn, Estonia.

2. Placing an Order

You can place an order through our website. After adding products to your cart, you'll proceed through our checkout, where you'll need to provide your contact, delivery, and billing details. Please double-check your order (product details, sizes, and delivery address) before confirming your purchase.

When you place an order, this is an offer from you to us to buy the products in your cart. You will receive a confirmation email when we get your order. Your order is officially accepted when we send you an email confirming that your order has been dispatched from our warehouse. At that point, a contract comes into effect between us. You'll also receive an order number, which you should quote if you have any questions.

You must be at least 18 years old and authorized to use the payment method you use to place an order. If you’re under 18, you must have a parent or guardian place the order.

3. Our Right to Cancel Your Order

We may cancel your order if:

• The products are out of stock.
• We are unable to verify your billing details.
• You are requesting delivery to a country we don’t ship to.
• There’s an error in the pricing or description of the product.
• We suspect unusual or suspicious activity that suggests commercial, business, or resale purposes.

We will inform you by email if we need to cancel your order and we won’t charge you for that product. We may also need to suspend supply to update the products with changes in the law or to deal with technical issues. If we need to suspend supply, we will notify you where possible.

4. Our Products

We offer a range of techwear and related accessories. Product images on our website are for illustrative purposes only. While we try to display colors accurately, we can't guarantee that your device's display will precisely reflect the true colors of our products.

We offer gift cards that are redeemable in the same country where they are purchased. Gift cards do not have an expiry date.

5. Delivery

We ship to all countries listed in our checkout. You assume all risk of loss for products purchased upon delivery of the product to the carrier. All products remain ours until full payment is received by us, after which title transfers to you.

Delivery costs are displayed at checkout. Delivery times depend on your chosen method and location. During promotional periods, please allow a bit longer for your delivery. We aren't responsible for delays outside of our control, but we'll keep you informed. If there is a substantial delay, you can cancel and get a full refund for any products you have paid for but haven’t received.

If you are not available when the package is delivered, the courier will notify you of the attempt and how you can rearrange delivery or collect the products.

6. Your Rights

If your product is faulty or does not match the description on our website, you may be eligible for a free return, exchange, or refund. Contact us within 30 days of receiving your products.

You can end your contract with us, and get a full refund, if:

• We notify you of changes to a product, these terms, or errors in the description or pricing and you do not wish to proceed.
• We notify you that delivery may be substantially delayed for events outside of our control.
• We suspend products for technical reasons or notify you that we will suspend them for technical reasons for more than four weeks.
• We have done something wrong.

You have a 30 day window to change your mind from the day you receive your order, or the last delivery of a multi delivery order, unless otherwise stated on our website. You must pay the cost of the return. Some products cannot be returned, including:

• Swimwear, underwear, bottles, and shakers due to health and hygiene standards.
• Products that have been unsealed or are no longer in their original packaging.
• Custom-made or personalized items.
• Any product which is missing any component parts (unless we are at fault).
• Products that are mixed inseparably with other items after delivery.
• Products that are listed as a final sale.

Even if you do not have a right to change your mind, you can still cancel an order before products are delivered and paid for.

7. Returns and Refunds

To cancel a contract, make an inquiry, or if you have a complaint, contact us using our contact information. Please provide your name, order number, delivery address and email to help us deal with the matter quickly.

Products must be returned to us within 30 days of you receiving them. To start the return, follow instructions on our returns portal, found on our website. If your return is valid, we will refund you the purchase price by your original payment method. If you used a discount, the refund will reflect this. We will refund you within 14 days of receiving the product back from you.

8. Our Right to End the Contract

We may cancel the contract with you by notifying you, if:

• You do not give us necessary information within a reasonable time, such as a delivery address.
• You don't allow us to deliver the products within a reasonable time.

If we cancel for these reasons, we will refund the cost of any products you haven’t received.

9. Prices and Payments

Prices on our website do not include any applicable sales tax. Sales tax will be calculated based on your delivery address and displayed at checkout. We make sure prices are correct before processing your order, but if there’s an error, please see the section below.

We accept payment through Visa, Mastercard, American Express, PayPal, Apple Pay, Klarna, and Afterpay (if available). Payment is only processed once products are dispatched. We may offer alternative payment options with Klarna or Afterpay. When these options are offered you may be subject to additional terms and conditions, please visit their websites for more information.

If the price of a product is incorrect, and the correct price is lower than what was listed at time of ordering, we will charge the lower price. If we accept and process an order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you, and require the return of the product.

10. Discount Codes

We may provide discount codes through email or marketing channels. To use a code, enter it during checkout. Codes are valid for a limited period, as specified in the message containing the code. Unless otherwise noted, codes only apply to full-priced items, and cannot be used with sale or outlet items or on gift cards. Each order can only use one code, codes cannot be used by staff or for staff of our group of companies, are territory specific, are non-transferable and can't be used for delivery costs. If items purchased using a code are returned, the refund will reflect the discounted price and if purchases bring the amount spent below a qualifying level, that value may be deducted from a refund. If we suspect a discount code has been improperly used or used for fraudulent activity, we have the right to cancel the order. We also reserve the right to withdraw, amend, or extend offers with reasonable notice.

11. Our Liability for Loss or Damage

We are responsible for any foreseeable loss or damage that is caused by us. This means that we are responsible for any loss you suffer that is a result of us failing to meet the standards in this contract or a result of us not using a reasonable level of care or skill, but we are not liable for any loss that is not foreseeable. Loss or damage is only considered foreseeable if it is obvious or both you and we knew it would happen at the time of entering into this contract.

We are not liable for indirect or unforeseeable damages, including lost profits or data. We are not liable for more than 100 USD for any issue related to this contract, your use of our products, our site, or our app. This does not limit or exclude liability for death or personal injury resulting from our negligence or the negligence of our employees, agents, or subcontractors or fraudulent misrepresentation or breach of your legal rights regarding the products themselves. We are not liable for business losses as we only supply products for private use.

12. How We Use Your Personal Information

We will only use your personal information as set out in our Privacy Notice. You can view our Privacy Notice here.

13. Other Important Terms

We may transfer our rights and obligations to another organization. You may only transfer your rights or obligations to someone else with our written consent.

The contract is between you and us. No other person has any rights to enforce it. We may change these terms at any time, with changes posted on our website or app. Please check before making an order. Each section of these terms operates separately. If any section is illegal, the rest remains in force. If we delay enforcing this contract, we can still enforce it later.

These terms are governed by Estonian law.

14. Arbitration; Waiver of Class Action Claims (USA Specific)

If you live in the United States, any disputes relating to our products or your use of our site or app will be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA). Before beginning arbitration, you must notify us in writing. We will try to resolve your dispute, but if not, after 30 days, you can pursue arbitration. The arbitration shall be conducted before a single arbitrator pursuant to the applicable Rules and Procedures established by the AAA, with costs to be borne by us if the dispute is less than 10,000 USD. If the dispute is more than that, costs shall be allocated equally between us. There is no right to litigate in court or to a jury trial. Your dispute must be arbitrated on an individual basis without the ability to participate in a representative capacity or as part of a class action. If any part of this provision is deemed unenforceable (except for the class action waiver), the remainder of this arbitration provision remains in effect. If the class action waiver is deemed unenforceable, claims can be asserted in court, but there will still be a waiver for any trial by jury.

You can opt-out of this agreement by sending us written notice within 30 days of your first use of our site or the implementation of a major change to these terms at: mydata@cybertechwear.com.

If you opt-out we will also not be bound by this arbitration agreement.

15. Class Action Waiver (USA Specific)

If you are in the United States, You agree that any dispute you have with us shall be brought in an individual capacity, and not as a part of a class or collective. You cannot participate in a class action or representative lawsuit brought by third parties.

16. Prohibited Uses

You are prohibited from using our website or content for any unlawful purpose, to solicit unlawful acts, violate regulations or laws, violate intellectual property rights, harass others, or submit false information, transmit malware, collect personal data, spam, engage in immoral activities, or interfere with our site security. We reserve the right to end your use if you violate these terms.

17. Disclaimer of Warranties; Limitation of Liability

We do not guarantee your use of our service will be uninterrupted, secure, or error-free. We do not guarantee the accuracy of results from our service. You agree that we may cancel our service, or remove access to the service at any time. Your use of our service and products is at your own risk, and they are provided "as is" without any express or implied warranties. CyberTechwear is not liable for any direct, indirect, or consequential damages. If some areas do not allow exclusion or limitations of liability, our liability will be limited to the maximum extent permitted by law.

18. Indemnification

You agree to protect CyberTechwear from any claims, including attorney’s fees, resulting from your breach of these Terms, or any violation of any law or the rights of a third party.

19. Severability

If any provision of these Terms is found to be unenforceable, that portion will be removed from these Terms and will not impact other Terms.

20. Termination

All obligations and liabilities prior to termination will survive a termination of this agreement. You may end your contract by stopping use of our service. We may terminate your agreement at any time if we suspect a violation of these Terms, and will not be liable for any amounts due up to the date of termination.

21. Entire Agreement

These Terms, with our policies and rules, form the complete agreement between you and us. No other prior or contemporaneous agreement applies. Any ambiguities in these Terms won't be held against us.

22. Governing Law

These Terms, and any separate agreements we use, will be governed by and read in accordance with the laws of Estonia.

23. Third-Party Apps

We use a number of third-party apps on our website, including, but not limited to: DSers-AliExpress Dropshipping, Wishlist King, Loox Reviews, Klaviyo, Printful, Selleasy, EG Auto Add to Cart, GOAFFPRO, Nova: Multi Currency Converter, Parcel Panel, Translate & Adapt, Email, Cozy AntiTheft, and Nova: GDPR Cookie Consent. You may be subject to the terms of use of these third parties, which are not controlled by us.

24. Changes to Terms of Service

We may update these terms at any time, with changes made on our website. It is your responsibility to check our website to review for any changes to these Terms.

25. Contact Us

If you have any questions about our Terms of Service, contact us at contact@cybertechwear.com.